At AES:

Customer expectations form the foundation of our customer-centric approach.

We are fully aware that we exist for our customers and thanks to them, and therefore, we provide a platform where they can easily share their suggestions, requests, satisfaction, and dissatisfaction. We handle all feedback in the shortest possible time, with objectivity, fairness, sensitivity, and confidentiality, ensuring that the evaluation is in accordance with legal requirements and customer expectations. We constantly implement improvements and controls to prevent the recurrence of the same dissatisfaction and view customer suggestions and requests as opportunities for continuous improvement and development.

In our relationships with customers, we prioritize transparency, ensuring that the results of their suggestions, requests, satisfaction, and dissatisfaction are communicated to them promptly. It is one of our core principles that all employees are aware of this approach.

AES Employees:

• They understand that they exist in this organization for customers and thanks to customers.
• They show that they value customer expectations.
• They make an effort to know the customers and understand their characteristics, needs, and expectations.
• They address customer issues and provide necessary support for resolution.
• They prioritize providing complete and timely information to customers, ensuring that the information is clear and understandable.
• They evaluate customer complaints in a timely and comprehensive manner, and communicate the necessary information.
• They make promises they can keep and establish honest and open communication.
• They provide services in adherence to the principle of "Confidentiality of Customer Information."
• They aim to establish a long-term, fair, and mutually beneficial relationship with customers.
• They strive to deliver quality service not only during the sale of products and services but throughout the entire relationship of the customer with AES.

On Behalf of AES Electronics and Machinery:

Chairman of the Board

İsmet TOKTAŞ